Service Orders

Service Orders are additional service items users can order when booking a room, such as F&B services, IT equipments or any other services that can be provided.

How employees make an Order

Booking

When employee books a meeting, if Service Ordering is enabled, she can book service items at the same time:

Click New Service Order to add service items to the booking:

Select service item and set quantities and then click OK

After meeting is booked, a Service Order is created.

Notifications to Admin

When a service order is booked, a notification is sent to Admin. You can customize whether to send notification and which role to send the notification to.

Click Rooms > Settings > Notifications:

Click Save

:::note

All users with the selected role will receive notifications. You can create a custom role for notification if needed.

:::

Process Service Orders

Administrators can view all pending and processed orders, and accept or cancel service orders. To process service orders, go to Rooms > Services > Service Orders

Select All, Processing, Completed, Rejected status to view only orders with the status.

To complete or reject a processing service order, click the dropdown and select the action:

Export Service Orders

Click Export button to export orders.

Edit service items

Service Items are the items available for ordering. Administrators have the permissions to edit service items.

Click Rooms > Services > Service Items to add, delete and modify Service Items.

Click Deactivate switch to turn off service items for ordering. It won't affect existing orders.